Sales & Shipping Policies

*Free ground shipping to the continental USA on orders over $35.  1 -5 day delivery depending on location.  May take longer in cases of severe inclement weather. 

*  Expedited shipping is available upon request.  Please email to CUSTOMERSERVICE@ONLYFROMHAWAII.COM and kindly leave your name and phone number.  A customer service representative will contact you within 24 to 48 hours "Hawaiian Time :-)".

*  We will not be responsible for order errors or for wrong ship to addresses.  

*  All orders are shipped Monday thru Friday to all states within the continental USA or on Tuesday if there is a major holiday falling on the proceeding Monday.

*  We reserve the right to restrict or limit shipments to any state or region within the continental USA if it exceeds the limits or capabilities of our ecommerce platform.  We currently do not ship to Kansas.

*  We are sorry, our current sales policy excludes shipments to foreign countries. Because of the complexity of customs and product labeling laws, we do not have the expertise or resources to maintain or to upkeep a compliance knowledge base.

*  All dry products are shipped within 72 hours of receipt of the order unless instructed otherwise by the purchaser.

*  All orders received on Fridays after 10 am will be shipped the following Monday.

*  No changes are allowed to orders which have already been paid for by credit card or through PayPal.  Order cancellations, item deletions or item reductions must be done within 6 hours after the order has been submitted using the "contact us" message feature on our home page.  Any increases to your order can only be done by placing a separate order.

*  Items that are unavailable at the time or order will automatically be cancelled from the order and your credit card will be credited back for the cost of the merchandise unless other arrangements are made with our customer service department.

*  All orders are shipped in cardboard cartons with fragile items wrapped and cushioned with loose foam peanuts and/ or bubble wrap.

*  We do not ship chocolate candies during the periods April 1st thru October 15th due to higher temperature conditions.

*We will not be responsible for orders left at the recipients front door and is confirmed as delivered by the carrier.  


If purchasing Hawaiian Sun products including Can juices, Jams & Jellies, and Syrups you acknowledge that you have read the consumer warning as described in the provisions of Proposition 65 and is further outlined in the description box of each item involved on the website.

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Aloha Gourmet Da Mini Pounder White Li hing Mui 3.25oz (NOT FOR SALE TO CALIFORNIA)

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